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樓主: 昆吾劍

緊急公告:毀滅論主站無預警被停用!

[複製鏈接]
發表於 2016-2-7 08:19:50 | 顯示全部樓層
打电话过去用 Site Doctor?好像是收费的。

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收費倒沒關係,只要能恢復都值得!  發表於 2016-2-7 21:59
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發表於 2016-2-7 14:13:42 來自手機 | 顯示全部樓層
可能是网站空间不够 彻底清理下 然后重新上传网站试试

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好的!多謝!  發表於 2016-2-7 21:58
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 樓主| 發表於 2016-2-12 22:55:39 | 顯示全部樓層
dadao 發表於 2016-2-7 08:17
剑大设置下不允许任何人回复,或者需要通过注册账号才能回复。而注册账号需要自己审批合格才可以。就像论 ...

歷經四次live chat四位服務人員,毀滅論主站終於恢復了!真他媽的痛苦,雖被告知有惡意軟件病毒,以及刪除步驟,可就是不知道如何下手進行,Site doctor wont help!網站醫生也無法解決花錢升級VPS伺服器終於搞定!花了美金452.85約新台幣15000元一年服務費用!負債忍痛升級,大大失血毀滅論急需急需社會各界伸出援手捐助度難關
我網佔安裝有付費屏蔽惡意軟件病毒的插件,網站也早已關閉註冊及留言與回應回覆機制,說穿了,其實這只是空間商逼我升級VPS手段而已,卻讓我耽誤不少時日。看來論壇的空間我也須提早準備因應。
[Initial Question] Provider: Hostmonster -My Domain is: "kunwujian.com" How do I do to relieve my site wasdisabled!
(7:55) [Dhanyashree] Hello Wu
(7:55) [Dhanyashree]  Thank you for contacting support. I apologizefor the wait time. Your patience is greatly appreciated.
(7:55) [WU BO DONG] Hello
(7:56) [Dhanyashree] Can you please explainthe issue?
(7:56) [WU BO DONG] I GOT a LETTER
(7:56) [WU BO DONG] Dear BO-DONG:

Your web hosting account for kunwujian.comhas been deactivated, as of 02/04/2016. (reason: site causing performanceproblems)

This deactivation was due to a Terms ofService violation associated with your account. At sign-up, all users statethat they have read through, understand, and agree to our terms. These termsare legal and binding.

Please contact our Terms of Service teamimmediately to resolve the violation; your account will remain deactivateduntil you contact us and the issue is resolved.
Contact us if you feel the deactivation wasa mistake. You must contact us to regain access to your account. Please callour account assessment department as soon as possible at 866-573-4678 and speakwith our Terms of Service Compliance department.
Please read the following, derived from ourTerms of Service agreement, for additional information regarding the matter.

Engaging in any activity that, inHostMonster's sole and absolute discretion, disrupts, interferes with,or is harmful to (or threatens to disrupt, interfere with, or be harmful to)HostMonster's services, HostMonster's business, operations,reputation, goodwill, subscribers and/or subscriber relations, or the abilityof HostMonster's subscribers to effectively use HostMonster'sservices is prohibited.
(7:57) [WU BO DONG] What happened to mysite
(7:57) [Dhanyashree] Let me transfer to theconcerned department
(8:4) [Matthew] Welcome to Terms of ServiceChat! My Name is Matthew.
Please be aware that I am assistingmultiple customers at the same time
and I may be delayed in my responses.
May I please have the last four of youraccount password?
(8:4) [WU BO DONG] How do I do, in order tolift off the site
(8:5) [Matthew] I would be happy to helpyou if you would please provide the requested information from above.
(8:6) [WU BO DONG]
(8:7) [Matthew] Thanks!  I show the account has been suspended becauseyou have been heavily comment spammed.
(8:9) [WU BO DONG] How do I do?
(8:10) [WU BO DONG] I do not speak Englishthrough translation software, the statement will be slower
(8:10) [Matthew] I just sent a detailedemail to your email on how to fix that.
(8:11) [WU BO DONG] What should I do
(8:11) [Matthew] Review the email and chatback when you have resolved the issues please.
(8:12) [WU BO DONG] Okay thank you
(8:12) [Matthew] Sure thing!  (^____^) If you don't mind, could you please give me a favorable rating?Please note that a 10 is the best! It affects me on a day to day basis, itwould mean A LOT to me! Thanks

[Initial Question] Provider: Hostmonster -My Domain is: "kunwujian.com" (8:10) [Matthew] I just sent a detailedemail to your email on how to fix that.

But I did not find〝The database is named in thisemail〞
(9:55) [Ashwath] Hello, thank you forcontacting support.  I apologize for thewait time. Your patience is greatly appreciated.
(9:55) [Ashwath] Could I get the last 4characters of the cPanel password to verify ownership of the account?

(9:55) [WU BO DONG]
(9:56) [Ashwath] Thank you for validating.

(9:56) [Ashwath] Can you please hold whileI review your account? I will get back to you in 2 to 3 minutes?
(9:56) [WU BO DONG] ok
(9:59) [WU BO DONG] I do not know that youwant to delete
(9:59) [Ashwath] Let me check this
(9:59) [WU BO DONG]〝Your databasemessages are being spammed (adult, pharm, product, gambling, etc) resulting inperformances issues (mySQL IO) for the server. You will need to clean thedatabase and secure the script/plugin or delete them if they are no longer inuse〞
(10:2) [Ashwath] Let me check this. Pleasebe on hold
(10:2) [WU BO DONG] ok
(10:6) [Ashwath] I'm still workingon this and haven't forgotten you. I appreciate your patience.
(10:7) [WU BO DONG] Never mind,I'll Wait
(10:10) [Ashwath] One moment please
(10:10) [WU BO DONG] ok
(10:13) [Ashwath] Your account wasdeactivated for comment spam resulting in issues with performance on ourserver. You will need to use PhpMyAdmin to empty the spam from the effectedtables, and then contact us back to reactivate the account. Once the account isreactivated you will need to prevent spam from being generated in wordpress.
(10:13) [Ashwath] Here are the admin notes:

Mysql Table Statistics:
6220553 wp_comments kunwujia_wp
4814553 wp_options kunwujia_wp
2912143 wp_post_views kunwujia_wp
2410991 wp_posts kunwujia_wp
2395238 wp_term_taxonomy kunwujia_wp
2348204 wp_term_relationships kunwujia_wp
2094049 wp_terms kunwujia_wp
1736621 wp_postmeta kunwujia_wp
1714598 wp_usermeta kunwujia_wp
675765 pre_common_district kunwujia_dzX

kunwujia 7705  3.3  0.1 324948 36492 ?        R   02:42   0:01/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/index.php
kunwujia 7820  2.9  0.1 323192 34368 ?        R   02:42   0:01/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/index.php
kunwujia 7886  3.8  0.1 323468 35016 ?        S   02:42   0:01/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/index.php
kunwujia 8067  3.1  0.1 322872 34520 ?        R   02:42   0:01/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/wp-login.php
kunwujia 8155  2.8  0.1 318456 29880 ?        R   02:42   0:00/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/index.php
(10:14) [Ashwath] Here are the instructionsto remove the comments from PhpMyAdmin

*NOTE* You will only want to empty the_comments table, and the _commentmeta tabe. DO NOT drop or empty the _posts or_postmeta tables. The notes above are indicating slow or consistent queries tothe post tables, what that means if that you may have a plugin either addingposts, or posts of some kind. That plugin will need to be disabled.

It is recommended that you make a backupbefore you perform any destructive actions, such as dropping or emptyingdatabase tables. Without a backup, there will be no way to restore anythingmistakenly deleted.

Keep backups and take them anytime you makemajor changes. https://my.bluehost.com/cgi/help/735 is our tutorial ondownloading a quick backup of your whole cpanel in one zip file.

WARNING! Dropping or emptying tables in your database permanently deletes thedata stored in that table

Make sure that none of your applications orwebsites rely on information contained in the table(s) you are deleting.

Begin by accessing phpMyAdmin via cPanel(Ifyou need help finding it, use the first photo in this article to help you,https://my.bluehost.com/hosting/help/wordpress-password )

1. Select the database you wish to workwith (from the list of databases on the left column when on the phpMyAdmin homepage).

2. A list of tables will appear in the leftcolumn and in the wider right column.

3. in the wider right column, check thetable(s) you wish to empty (permanently delete).

4. In the drop down box, near the bottom,that initially says "With selected:" select"Empty" from this list.

5. It will ask you if you really want toempty the table(s).  Check to make sureyou selected the table(s) you really want to delete.

6. Click on Yes to empty (permanentlydelete) the table.

-- At this point, the table has beendropped from the database, including everything that used to be in it.

After this point, contact us back to havethe account reactivated. Once the account is reactivated, make sure you get ALLwordpress installs, plugins, and themes up to date. You will also want todisable comments, or add a captcha to prevent this issue recurring.
(10:14) [Ashwath] This is our tutorial onPreventing Wordpress Spam: https://my.bluehost.com/hosting/help/wp_spam

Here are the steps detailed in thattutorial:

1. Inside the WordPress Dashboard, selectSettings in the navigation bar on the left.
2. From the General Settings page, scrolldown.
3. Check the box next to 'Usersmust be registered and logged in to comment'.
4. Scroll down to the bottom left handcorner and click 'Save Changes'.
5. Select the Discussion tab.
6. Check the box next to 'Anadministrator must always approve the comment'.
7. You can enter in words, phrases, or contentinto a box which will hold comments for you to moderate them.  This is in the 'commentmoderation' section.
8. You can enter in words, phrases, orcontent into a box which will delete comments containing these things in thecomment blacklist section.
9. Scroll down to the bottom and click'Save Changes'.
(10:14) [Ashwath] Other options include butare not limited to:

1. Adding a captcha
2. Using a plugin to stop comments
3. Regular Comment moderation.


If however, you would like to continuestoring comments. We would recommend upgrading to a VPS server, that way yourperformance will not impact other users the way that it does on a sharedserver. Let us know if you would like more information about this option.
(10:15) [WU BO DONG] I do not know how toempty the spam from the affected table
(10:17) [Ashwath] Just need to follow theabove steps
(10:18) [WU BO DONG] Okay, thank you, I try
(10:18) [Ashwath] Is there anything else Ican help with for now?
(10:19) [Ashwath] Please do rate theservice that I have provided you today. The survey is to analyse my personalperformance. It affects me on a day to day basis, it would mean a lot to me. Itwas a pleasure serving you.
(10:21) [WU BO DONG] Thanks, again
(10:22) [Ashwath] Thanks for chatting withus. Happy Hosting!

Take care and have a great day!
(10:23) [WU BO DONG] Thank you very muchand wish you happy
(10:25) [Ashwath] Same to you
(10:29) [WU BO DONG] I try again, there areproblems and then ask
(10:30) [Ashwath] Okay

2016/02/12
[Initial Question] Provider: Hostmonster -My Domain is: "kunwujian.com" Ashwath told me according to thefollowing steps to delete spam, but I still do not know how to start to delete,you're not a doctor can help customers took to solve such problems, andactivate the Web site? I can pay to ask for your help

02/06(10:13) [Ashwath] Your account wasdeactivated for comment spam resulting in issues with performance on ourserver. You will need to use PhpMyAdmin to empty the spam from the effectedtables, and then contact us back to reactivate the account. Once the account isreactivated you will need to prevent spam from being generated in wordpress.
(10:13) [Ashwath] Here are the admin notes:

Mysql Table Statistics:
6220553 wp_comments kunwujia_wp
4814553 wp_options kunwujia_wp
2912143 wp_post_views kunwujia_wp
2410991 wp_posts kunwujia_wp
2395238 wp_term_taxonomy kunwujia_wp
2348204 wp_term_relationships kunwujia_wp
2094049 wp_terms kunwujia_wp
1736621 wp_postmeta kunwujia_wp
1714598 wp_usermeta kunwujia_wp
675765 pre_common_district kunwujia_dzX

kunwujia 7705  3.3  0.1 324948 36492 ?        R   02:42   0:01/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/index.php
kunwujia 7820  2.9  0.1 323192 34368 ?        R   02:42   0:01 /ramdisk/php/54/bin/php54/home2/kunwujia/public_html/index.php
kunwujia 7886  3.8  0.1 323468 35016 ?        S   02:42   0:01/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/index.php
kunwujia 8067  3.1  0.1 322872 34520 ?        R   02:42   0:01 /ramdisk/php/54/bin/php54/home2/kunwujia/public_html/wp-login.php
kunwujia 8155  2.8  0.1 318456 29880 ?        R   02:42   0:00/ramdisk/php/54/bin/php54 /home2/kunwujia/public_html/index.php
(10:14) [Ashwath] Here are the instructionsto remove the comments from PhpMyAdmin

*NOTE* You will only want to empty the_comments table, and the _commentmeta tabe. DO NOT drop or empty the _posts or_postmeta tables. The notes above are indicating slow or consistent queries tothe post tables, what that means if that you may have a plugin either addingposts, or posts of some kind. That plugin will need to be disabled.

It is recommended that you make a backupbefore you perform any destructive actions, such as dropping or emptyingdatabase tables. Without a backup, there will be no way to restore anythingmistakenly deleted.

Keep backups and take them anytime you makemajor changes. https://my.bluehost.com/cgi/help/735 is our tutorial ondownloading a quick backup of your whole cpanel in one zip file.

WARNING! Dropping or emptying tables in your database permanently deletes thedata stored in that table

Make sure that none of your applications orwebsites rely on information contained in the table(s) you are deleting.

Begin by accessing phpMyAdmin via cPanel(Ifyou need help finding it, use the first photo in this article to help you,https://my.bluehost.com/hosting/help/wordpress-password )

1. Select the database you wish to workwith (from the list of databases on the left column when on the phpMyAdmin homepage).

2. A list of tables will appear in the leftcolumn and in the wider right column.

3. in the wider right column, check thetable(s) you wish to empty (permanently delete).

4. In the drop down box, near the bottom,that initially says "With selected:" select"Empty" from this list.

5. It will ask you if you really want toempty the table(s).  Check to make sureyou selected the table(s) you really want to delete.

6. Click on Yes to empty (permanentlydelete) the table.

-- At this point, the table has beendropped from the database, including everything that used to be in it.

After this point, contact us back to havethe account reactivated. Once the account is reactivated, make sure you get ALLwordpress installs, plugins, and themes up to date. You will also want todisable comments, or add a captcha to prevent this issue recurring.

(4:59) [Shravan] Hello ,
(4:59) [Shravan] Thank you for contactingour technical support department, sorry for the wait time.  your patience is greatly appreciated.

Could I get the last 4 characters of thecPanel password ( login ) to verify ownership of the account?

(5:0) [WU BO DONG] Hello there
(5:0) [WU BO DONG] xxxx
(5:1) [Shravan] Thank you for validating.

(5:1) [WU BO DONG] I can ask you to pay forthe site doctor to help solve the problem and activate the site?
(5:2) [Shravan]  Im getting the note: Customer was causingexcessive load negatively impacting other customers on the server by runningfollowing processes and his application seems to be getting comment spammed.
(5:3) [Shravan] Site doctor wont help , Itis for malware and virus.
(5:3) [WU BO DONG] I can ask you to pay forthe site doctor to help solve the problem and activate the site?
(5:5) [Shravan] I issue is your contents aregetting load for other customers in the same serverr
(5:5) [WU BO DONG] I can ask you to pay forthe site doctor to help solve the problem and activate the site?

How would I be? Please can you solve it
(5:6) [Shravan] So , I would suggest you togot for a private server , where you will get more space , bandwidth, andprivate server specially for you.
(5:6) [Shravan]https://www.hostmonster.com/vps
(5:7) [Shravan] You have to go for Vps,which is more secure and more speed , root access of the server , and dedicatedserver for you
(5:8) [WU BO DONG] Upgrade private servercan solve it?
(5:10) [WU BO DONG] I can ask you to payfor the site doctor to help solve the problem and activate the site?

How would I be? Please can you solve it

Upgrade private server can solve it?

Can I upgrade vps But the problem can beimmediately solved it?
(5:10) [WU BO DONG] Can I upgrade vps Butthe problem can be immediately solved it?
(5:10) [Shravan] Yes, but it wil take sometime to migrate ,
(5:11) [Shravan] Site doctor only formalware and virus,
(5:11) [WU BO DONG] and activate the site?
(5:11) [Shravan] Yes,
(5:12) [Shravan]https://www.hostmonster.com/vps you have to go for  enhanced plan , which isrecommended for you, If you want more you can go for premium and ultimate also.
(5:13) [WU BO DONG] And malware and viruswill be able to delete it?
(5:13) [Shravan] Right now there is nomalware and virus, I can get you protection for you in future too , with this.
(5:14) [Shravan] which plan would you liketo go ?
(5:14) [WU BO DONG] Please site doctor canfirst remove malware and virus do? Then I upgraded vps
(5:15) [Shravan] Please wait , let me checkwith specialists.
(5:16) [WU BO DONG] Well, I went to upgradevps!
(5:17) [Shravan] Okay , please wait
(5:23) [Shravan] which plan would you liketo go ?
(5:23) [WU BO DONG] ENHANCED
(5:24) [Shravan] I will schedule themigration now , Is it okay?
(5:25) [Shravan]https://my.hostmonster.com/cgi/cart/

(5:25) [WU BO DONG] okay
(5:25) [Shravan] Please process the orderto complete the order
(5:25) [Shravan] click on that link :https://my.hostmonster.com/cgi/cart/
(5:27) [Shravan] Is it done?
(5:33) [Shravan]  Would you like me to add Site lock for futureprotection against malware , virus and hacks for one year . ?
(5:35) [WU BO DONG] Will I have upgradedvps yet?
(5:36) [Shravan] Yes, You have upgraded it,It will take some time to the upgrade to complete , after that your accountwill be active.
(5:36) [WU BO DONG] yes!
(5:37) [Shravan] Please provide me youremail address .
(5:40) [WU BO DONG] kunwujian@gmail.com
(5:41) [Shravan] Thank you.
(5:42) [Shravan] I have to add site lockfor your account, I will add it after the migration completes, please wait forit .
(5:44) [WU BO DONG] Now I just need to waitfor it?
(5:45) [Shravan] Yes sure.
(5:46) [WU BO DONG] thank you for your help
(5:48) [Shravan] welcome.
(5:48) [Shravan] Thanks for chatting withus. Take care and have a great day!

[Initial Question] Provider: Hostmonster -My Domain is: "kunwujian.com" I have upgraded vps, but my site stillhas not been activated, have to wait long?
(7:29) [Daniel] Welcome to our chatsupport! My name is Daniel. For security purposes could you please provide mewith the last 4 characters of the cPanel password or the pin number you set upon the account please?

(7:30) [WU BO DONG] xxxx
(7:38) [Daniel] alright its up now
(7:39) [WU BO DONG] Thank you!
(7:41) [Daniel] Is there anything else Ican assist you with today?
(7:45) [WU BO DONG] thank you very much!Currently no need for the service



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